ARTICLE 1: PARTIES
|Title||: Fügen Altunorak|
: FENERBAHÇE MAH. OPERATÖR CEMİL TOPUZLU CAD. KARASU APT NO: 15
İÇ KAPI NO: 13 KADIKÖY/ İSTANBUL
ARTICLE 2: THE SCOPE OF THE AGREEMENT
This Agreement regulates the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumer No 6502 relating to the sale and delivery of the product/s whose codes, names, quantities and selling prices are specified in Article 3.1. and which ordered by the CUSTOMER through the website www.hoodydoggy.com
ARTICLE 3: DETERMINATION OF THE MATTERS REGARDING THE SUBJECT OF THE AGREEMENT, PAYMENT AND DELIVERY
Key features of the products and services are available at www.hoodydoggy.com
The prices listed and announced on the website are the sales price. Advertised prices and promises are valid until updated and changed. Prices announced for a period of time are valid until the end of the specified period.
All taxes for the products or services that are subject to the agreement are included in the sales prices.
3.2- DELIVERY METHOD AND SCHEDULE
Products are shipped within 2 working days at the latest after they are supplied by Fügen Altunorak. Shipping is free for orders that cost over 150 TL. For orders that cost less than 150 TL, the shipping fee, which is the product shipping cost, will be paid by the BUYER.
3.3- DEFAULT INTEREST
Since the payment will be an advance payment or made by a credit card, no delay interest is applied by the SELLER.
ARTICLE 4: GENERAL PROVISIONS
4.1) The BUYER declares on the website www.hoodydoggy.com that they have read the preliminary information about the basic characteristics, sales price, payment method and delivery of the product subject to the contract and has given the necessary confirmation in the electronic environment. By confirming this Preliminary Information electronically, the BUYER confirms that they have obtained the correct and complete information about the address, the basic features of the ordered products, the price of the products including taxes, payment and delivery information which the SELLER must share with the BUYER before the conclusion of the distance sales agreement.
4.2) Provided that the delivery period does not exceed the legal 30-days period and depending on where the BUYER is resident, the product subject to the agreement is delivered to the BUYER or the person/organization at the address indicated, within the specified period in the preliminary information on the website.
4.3) The SELLER cannot be held responsible if the ordered product cannot be delivered to the BUYER due to any problems that the courier company may encounter during the delivery of the product to the BUYER.
4.4) The SELLER is responsible for the delivery of the contracted product in a sound and complete way, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
4.5) The SELLER may supply a different product of equal quality and price, by informing the BUYER and by obtaining their explicit approval, before the contractual performance obligation expires.
4.6) If the SELLER fails to fulfill their contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, they will notify the consumer of this situation before the contractual performance obligation expires and return the total price to the BUYER within 10 business days.
4.7) This Preliminary Information Form must be confirmed electronically for the delivery of the product. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of their obligation to deliver the product.
4.8) In the event that the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or illegal use of the BUYER’s credit card by unauthorized persons after the delivery of the product, which is not due to the BUYER’s fault, the received product has to be returned to the SELLER within 3 days. In this case, the shipping costs belong to the BUYER.
4.9) If the SELLER cannot deliver the product subject to the contract in due time because of force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption in transportation, the SELLER is obliged to notify the BUYER. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its equal if any, and/or postpone the delivery time until the obstacle is removed. In case the BUYER cancels the order, they are refunded in cash and in full within 10 days. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 7 days after the order is canceled by the BUYER. The BUYER hereby accepts that the SELLER cannot intervene in any possible delays of reflection of this amount on the BUYER’s accounts after the SELLER returns the money to the bank since the rest of the process is completely related of the Bank’s and that it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected to the BUYER’s account by the Bank.
ARTICLE 5: REFUND PROCEDURE
- In cases where the CUSTOMER uses their right of withdrawal, or in cases where the product subject to the order cannot be supplied for various reasons, or in cases where it is decided to refund the CUSTOMER with the decisions of the arbitration committee, the SELLER shall return the entire amount collected to the credit card from which the collection was made within 14 days, at once. The bank makes the refund to the CUSTOMER’s credit cards in the same installments as the number of installments the CUSTOMER purchased the product. If the refund date and the card’s account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the CUSTOMER will start to get the refunds of the installments paid before the return after the installments of the purchase are completed and the amounts will be deducted from their current debts.
- In case of return of purchased products; The SELLER shall return the entire amount collected to the credit card from which the collection was made. The bank makes the refund to the CUSTOMER’s credit cards in the same installments as the number of installments the CUSTOMER purchased the product. If the refund date and the card’s account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the CUSTOMER will start to get the refunds of the installments paid before the return after the installments of the purchase are completed and the amounts will be deducted from their current debts.
The CUSTOMER acknowledges and undertakes that they have read and accepted this procedure.
ARTICLE 6: RIGHT OF WITHDRAWAL
In distance sales agreements regarding the sale of products, the BUYER may use their right to withdraw from the agreement by rejecting the products without any legal or criminal liability and without giving any reason, within 14 (fourteen) business days from the date of delivery of the product to themselves or the person/organization at the address indicated. In distance contracts for service provision, this period begins on the date of signing the agreement. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER. In order to exercise the right of withdrawal, a written notification must be given to the SELLER by registered mail, fax or e-mail within 14 business days and the product must not be used within the framework of the provisions of article 5-e. In the event that this right is exercised:
a) The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is that of a corporate’s, it must be sent with the return invoice issued by the same organization when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)
b) The petition stated when using the right of withdrawal,
c) The products to be returned must be delivered as complete and undamaged, together with their boxes, packaging, and standard accessories, if any.
d) The SELLER is obliged to return the total price and the documents that put the buyer under debt to the BUYER within 10 days at the latest from the receiving the withdrawal notification and has to accept the return of the products within 20 days.
- e) If there is a decrease in the value of the goods as a result of the BUYER’s fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER’s losses at the rate of their fault. The SELLER cannot accept the returns of custom-fit and custom products. The return of the products that require certain hygiene standards, such as earrings, cannot be accepted by the SELLER. The products for which the right of withdrawal is requested must be unused. Technological products that are opened once cannot be returned to the SELLER.
- f) If the amount spent whilst exercising the right of withdrawal falls below the amount of the shopping voucher, the specially offered shopping voucher gets cancelled.
ARTICLE 7: AUTHORIZED COURT
In the implementation of this agreement, Consumer Arbitration Committees and Consumer Courts in the BUYER’s or SELLER’s settlement are authorized up to the value declared by the Ministry of Industry and Trade. They are the authorities to be applied by the buyer.
In the event that the order is fulfilled, the BUYER is deemed to have accepted all the terms of this agreement.
This Agreement is made for commercial purposes.