The most exciting part will surely commence when you receive our products as soon as possible and share them with your friends. We would like you to know that we are doing our best for this. Our products are sent with our contracted firm MNG Kargo. All orders placed before 2pm are delivered to MNG on the same day. Since our products are handmade, there is a possibility that they are not in stock at the time of your order. Therefore, we’ll be sharing all the information about the products, their production process, their date of delivery etc. with you immediately.
The deliveries within the territory of Istanbul are delivered within 1-3 business days. The outside territories will receive the orders within 1-7 business days. In the event of extraordinary occurrings such as natural disasters, war, fire, terrorism, etc. delivery time may vary. We also ask you to take the current pandemic into consideration.
The receiver of the delivery accepts and undertakes that they will only be able to receive the product by sharing their National ID number with the delivery person and that if they do not comply, they might not be able to take the product.
The order package should be opened and checked in the presence of the delivery person. In case of a damaged or missing product, a Damaged Product Detection Report should be filled by the delivery person. The receiving end of the order should not accept the package and our company should be notified on the matter via e-mail. A Damaged Product Detection Report is a must. Without it, no damaged or missing product notification will be taken into consideration. Our company has to be notified about the defective product before it is sent back to us. If the related product is shipped back to our company without our knowledge, it will not be accepted.